Duarte Costa
My only dogma is relativism.
Strategymeetsdelivery— inthesameroom.
Most BAs translate. I close the loop — discovery, backlog, ceremonies, and stakeholder governance owned end-to-end, so strategy survives contact with the sprint.
Built on 15 years across enterprise Salesforce, B2B/B2C commerce, and operations — now layered with AI-enabled delivery to ship faster without losing rigour.
Three pillars.
Business Analysis & Governance
Discovery workshops, BPMN process mapping, requirements elicitation, RAID logs, steering committees. The unglamorous work that keeps programmes on the rails.
Salesforce Ecosystem
Commerce Cloud B2B/B2C, Sales, Service, Data Cloud, Pardot. Six active certifications and shipped programmes for enterprise clients across Europe.
AI-Enabled Delivery
Using LLMs to compress discovery, generate test cases, and sharpen stakeholder comms — without trading away accountability. Salesforce AI Associate.
Fifteenyears,
onethrough-line.
Leads B2B and B2C Salesforce Commerce Cloud programmes for enterprise clients across Europe. Owns discovery, backlog, ceremonies, and stakeholder governance.
Delivered Salesforce (Sales, Service, Pardot) implementations for mid-market clients. Bridged design, engineering and business stakeholders.
Ran day-to-day operations of a family distribution business — P&L, suppliers, logistics, team. The school of how businesses actually work.
Opened new accounts and channels.
Retail banking portfolio.
Sixactive
salesforcestamps.
Theagentdidtheeasypart.
Let'stalkabouttherest.
Aveiro, PT · remote, hybrid, international · available immediately.